"My files disappeared" usually isn't data loss. Fixato finds out what really happened — a OneDrive redirection, a cleanup schedule, a broken association — and shows you the proof before touching anything.
A file that won't open, documents that seem gone, an "access denied" out of nowhere — these feel like disasters and rarely are. Fixato reads what Windows actually did with your files and explains it plainly. Showing you, with proof, that your files are safe is the single most reassuring thing this product does.
Filesystem and shell forensics: association registry, real file-content identification, OneDrive folder redirection, recycle-bin provenance, Storage Sense schedules, owner/ACL analysis. Repairs reset per-user choices — they never force a default app.
Search by name fragment across the recycle bin (with origin and date), your profile, OneDrive and Office autorecover — then the honest explanation.
All read-only. The diagnosis comes before any gesture, so the fix targets the actual cause.
Searches by name fragment: recycle bin (with where it came from and when), your profile, OneDrive, Office autorecover — the honest answer to "my files disappeared".
Named toolfind_lost_file
Whether Desktop or Documents were redirected to OneDrive — the usual truth behind an "empty" desktop: nothing is lost, it moved.
Named toolget_folder_redirection_status
Whether Storage Sense is emptying Downloads or the recycle bin automatically — the case where files really were removed, by a setting.
Named toolget_storage_sense_settings
Reads the actual content behind the extension (renamed, empty, double extension) and what Windows has registered to open it — and whether that program still exists.
Named toolsidentify_file_typeget_file_association
Programs already on your PC that can open the format, plus the honest official source for it — never a "download this converter" site.
Named toolsfind_openers_for_extensionlookup_file_type
Names the owner/permission cause, and the exact program holding the file open when that's the blocker.
Named toolsget_file_access_problemfind_file_lock_holder
Outlook slow to start, Word crashing at launch: reads the state of Office and its add-ins — the classic cause — before anything is touched.
Named toolget_office_health
Each name above is one of Fixato's named tools. The agent picks from that closed list — it can't type a command of its own. The complete list is published with the licence.
Your confirmation first, and it never forces a default app — for that choice, it takes you to the right Windows screen.
Resets a broken per-user "open with" choice so double-click works again — for vital extensions that refuse to open.
Named toolrepair_file_association
Turns Storage Sense off when it was silently emptying your Downloads — here the frequent direction is off, not on.
Named toolset_storage_sense
Turns off a single add-in — the classic cause of an Outlook that takes a minute to start — reversible, one add-in at a time.
Named toolset_office_addin
Runs Microsoft's official quick repair: works offline, touches neither your accounts nor your files. Save and close Office first — Fixato tells you before it starts.
Named toolrepair_office
Each name above is one of Fixato's named tools. The agent picks from that closed list — it can't type a command of its own. The complete list is published with the licence.
Diagnosis is read-only. Every change needs your explicit confirmation and is logged on your machine; system repairs are preceded by a restore point — or they're blocked. See security & safety.
Honest diagnosis is free. No account needed.